FREQUENTLY ASKED QUESTIONS

We offer standard shipping (5-7 business days) and express shipping (2-3 business days). All orders over $100 qualify for free standard shipping worldwide. Express shipping costs $15. Orders are processed within 24 hours on business days.

Yes! We ship to over 50 countries worldwide. International shipping times vary by location but typically range from 7-14 business days. Customs fees and import duties may apply depending on your country's regulations.

Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order by logging into your account and viewing your order history. Tracking information is typically available within 24 hours of shipment.

Our fragrances are designed to last 6-8 hours on the skin, with some of our oriental and woody scents lasting even longer. The longevity can vary based on skin type, climate, and application method. We recommend applying to pulse points for maximum longevity.

Absolutely! All our fragrances are 100% authentic and sourced directly from authorized distributors. We guarantee the authenticity of every product we sell. Each bottle comes with verification codes and original packaging.

When stored properly (in a cool, dry place away from direct sunlight), our perfumes can last 3-5 years. We recommend keeping the cap tightly closed when not in use and avoiding extreme temperature fluctuations.

Yes! We offer 2ml sample vials for most of our fragrances at $8 each. You can also purchase our Discovery Set which includes 5 best-selling fragrances in sample sizes for $35. This is a great way to try before committing to a full bottle.

We accept returns within 30 days of delivery for unopened products in their original packaging. If you're not satisfied with your purchase, we'll provide a full refund minus shipping costs. Opened products can be exchanged within 14 days.

To start a return, log into your account and go to Order History. Select the order you wish to return and click 'Request Return'. You'll receive a prepaid return label via email within 24 hours. Pack the item securely and drop it off at any authorized shipping location.

Refunds are processed within 5-7 business days after we receive your return. The refund will be credited to your original payment method. Please allow an additional 3-5 business days for the credit to appear in your account.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with 256-bit SSL encryption for your protection.

Yes, absolutely! Our website uses industry-standard SSL encryption to protect your payment information. We never store your complete credit card details on our servers. All payment processing is handled securely through certified payment gateways.

Yes! For orders over $150, we offer interest-free payment plans through Shop Pay and Afterpay. You can split your purchase into 4 equal installments with no additional fees when paid on time.

No, you can checkout as a guest. However, creating an account allows you to track orders, save favorite products, access exclusive deals, and enjoy faster checkout on future purchases.

Click on 'Sign In' at the top of the page, then select 'Forgot Password'. Enter your email address and we'll send you a link to reset your password. The link will expire after 24 hours for security purposes.

Yes! Log into your account, go to Account Settings, and select 'Edit Profile'. Enter your new email address and confirm the change. You'll receive a verification email to confirm the update.